If you receive aged care services, you have rights.
You have the right to:
To learn more about your rights, you can read the:
If you receive Australian Government subsidised care, you have the right to raise any concerns about the care you or someone else is receiving. We encourage you to try to raise your concern with the service provider first as this can achieve a fast and sustainable outcome. If you are unable to resolve your concern with the service provider, you can contact 1800 550 552.
Learn more about the complaint process, including how you can lodge a complaint, tips for raising a concern effectively, the Aged Care Complaints Commissioner’s process for resolving complaints, and services available to help you to make a complaint.
For more information, please visit Aged Care Complaints Commissioner website.
The minister for Senior Australians and Aged Care, the Hon Ken Wyatt AM, MP announced a new Charter of Aged Care Rights (the Charter).
This single charter of rights across aged care is part of the Single Aged Care Quality Framework and will take effect from 1 July 2019 This is the new charter:
I have the right to:
safe and high quality care and services
be treated with dignity and respect
have my identity, culture and diversity valued and supported
live without abuse and neglect
be informed about my care and services in a way I understand
access all information about myself, including information about my rights, care and services
have control over, and make choices about, my care, personal and social life, including where choices involve personal risk
have control over, and to make decisions about, the personal aspects of my daily life, financial affairs and possessions
be listened to and understood
have a person of my choice, including an aged care advocate, support me or speak on my behalf
complain free from reprisal, and to have my complaints dealt with fairly and promptly
personal privacy and to have my personal information protected
exercise my rights without it adversely affecting the way I am treated
Activus will be including this Charter in its Client Welcome Packs. We encourage you to read it and to sign and send it back to us.