Activus Transport Contact Us


< Back to all articles

New Charter of Aged Care Rights

Published: Thursday 28th March, 2019

The minister for Senior Australians and Aged Care, the Hon Ken Wyatt AM, MP announced a new Charter of Aged Care Rights (the Charter).

This single charter of rights across aged care is part of the Single Aged Care Quality Framework and will take effect from 1 July 2019 This is the new charter:

Charter of Aged Care Rights

I have the right to:

  • safe and high quality care and services
  • be treated with dignity and respect
  • have my identity, culture and diversity valued and supported
  • live without abuse and neglect
  • be informed about my care and services in a way I understand
  • access all information about myself, including information about my rights, care and services
  • have control over, and make choices about, my care, personal and social life, including where choices involve personal risk
  •  have control over, and to make decisions about, the personal aspects of my daily life, financial affairs and possessions
  • my independence
  • be listened to and understood
  • have a person of my choice, including an aged care advocate, support me or speak on my behalf
  • complain free from reprisal, and to have my complaints dealt with fairly and promptly
  • personal privacy and to have my personal information protected
  • exercise my rights without it adversely affecting the way I am treated

Activus will be including this Charter in its Client Welcome Packs. We encourage you to read it and to sign and send it back to us.

All newsEvents calendar
Office Hours: Monday to Friday 8am - 4.30pm