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New Charter of Aged Care Rights

Published: Thursday 28th March, 2019

The minister for Senior Australians and Aged Care, the Hon Ken Wyatt AM, MP announced a new Charter of Aged Care Rights (the Charter).


This single charter of rights across aged care is part of the Single Aged Care Quality Framework and will take effect from 1 July 2019 This is the new charter:


Charter of Aged Care Rights


I have the right to:

  • safe and high quality care and services
  • be treated with dignity and respect
  • have my identity, culture and diversity valued and supported
  • live without abuse and neglect
  • be informed about my care and services in a way I understand
  • access all information about myself, including information about my rights, care and services
  • have control over, and make choices about, my care, personal and social life, including where choices involve personal risk
  •  have control over, and to make decisions about, the personal aspects of my daily life, financial affairs and possessions
  • my independence
  • be listened to and understood
  • have a person of my choice, including an aged care advocate, support me or speak on my behalf
  • complain free from reprisal, and to have my complaints dealt with fairly and promptly
  • personal privacy and to have my personal information protected
  • exercise my rights without it adversely affecting the way I am treated

Activus will be including this Charter in its Client Welcome Packs. We encourage you to read it and to sign and send it back to us.


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